Data deletion request

As the agency that runs your online presence, we hold two kinds of data: the account data of our customers (business details, logins, billing records, assets we produce for you) and the end-user data collected through the websites, forms, and connected accounts we operate on a customer's behalf — names, emails, phone numbers, messages, and submission history.

1. Verification. We confirm you own the data, usually by replying from the email on file. We never delete records on an unverified request.
2. Scoping. We locate every system holding your data — our platform database, file storage, and any connected service we manage for the business.
3. Deletion. Records are permanently removed from production within 30 days of verification. Files in storage are deleted alongside the records that reference them.
4. Backups. Encrypted backups are not edited in place; they expire on a rolling 90-day cycle, after which no copy remains.
5. Confirmation. We email you written confirmation of what was deleted and what, if anything, we were required to keep.

A narrow set of records survives deletion because the law requires it: invoices and payment records for tax and accounting purposes, and minimal records needed to resolve disputes or enforce our agreements. These are retained only as long as required, are never used for marketing, and are deleted when the obligation ends.

When we operate a website or CRM for a business, that business is the owner of the data collected through it and we act as its service provider. We will forward your request to them and act on their instruction — and we will still confirm the outcome with you directly.

Deleting all of your data ends the services we run for you. Websites, scheduled content, connected social accounts, and CRM records go with it. If you only want to pause, email us instead of filing a deletion request — we would rather ask than assume.