This Privacy Policy explains what information Practado ("we", "us") collects, how we use it, and the choices you have. It applies to practado.com and the services we provide to our customers.
Information we collect
- Contact and inquiry information you submit through forms on our site or on a website we operate for a customer (name, business, email, phone, message).
- Customer account information — business details, logos, photos, and access we need to operate the accounts and services we run for you.
- Analytics and device information — pages visited, referrer, browser type, and similar technical data collected via standard analytics.
- Cookies — small files used to keep sessions, measure traffic, and improve the site.
How we use it
- To operate and deliver the services you sign up for.
- To respond to inquiries and support requests.
- To improve the platform, its performance, and its content.
- To send service-related emails, and — with your consent — occasional updates.
Sharing
We never sell your data. We share information only with the service providers that run the platform (hosting, analytics, payments, communications, and AI providers), and only to the extent needed for them to perform their function. We may also disclose information if required by law.
Retention
We retain your data for as long as your account is active, and for a reasonable period afterward to meet legal, tax, and operational obligations. You can request deletion at any time.
Your rights
You can access, update, export, or delete your information by emailing us. We honor applicable privacy rights under U.S. state laws and, where relevant, the GDPR.
Children's privacy
Practado is not directed to children under 13 and we do not knowingly collect their personal information.
Changes
We may update this policy from time to time. Material changes will be posted here with an updated effective date.
Text messaging (SMS)
If you opt into text messages, our SMS Terms & Conditions apply. Consent is optional, message and data rates may apply, and you can reply STOP at any time to opt out.
Mobile messaging privacy
Mobile numbers, SMS opt-in data, and consent will not be sold or shared with third parties or affiliates for marketing or promotional purposes. We may disclose this information only to service providers that help us operate and deliver the messaging program, as necessary to provide the requested communications, or when required by law.
Practado sends recurring customer-care and account-related messages only to users who provide affirmative consent. Message frequency varies based on the user's activity and requests. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.
Contact
Questions? Email hello@practado.com.